FixDesk
Built at the bench by a repair shop with 25+ years of experience.
Tickets, customer messaging, invoicing and reporting in one simple system. We built FixDesk to run our own Markham repair shop β now we're opening it to shops across Canada.
FixDesk Lite
- Repair tickets from drop-off to pickup
- Receipts and barcode labels
- Customer text updates by SMS
- Invoices straight from the ticket
- Customer import and history
- Assign jobs to in-house techs, remote techs or outside repair centres, with built-in messaging on every ticket
FixDesk Pro
- Everything in Lite
- Full inventory and parts management
- Basic accounting and sales reports
- Offline backup mode for internet outages
- Automatic Google review requests
- Profit per job and tech pay reports
- Quote approval and payment by text
Every job, at a glance
Open FixDesk and instantly see where every repair stands β no digging through tickets or sticky notes. Click any count to jump straight to those jobs.
- Awaiting approval β quotes waiting on a customer decision
- Awaiting parts β jobs on hold until parts arrive
- In progress β repairs currently on the bench
- Ready for pickup or shipping β completed jobs ready to go out
- Unread messages β customer, technician and service-centre conversations, all in one inbox
Customer messaging & live tracking
- Automatic notifications when a ticket is created and at every status change
- A private tracking link for each ticket β customers see status, device details, notes and photos anytime
- Photos and quotes sent from the ticket, approved by the customer from their phone
- Multiple contacts per ticket so every decision-maker receives the same updates
- Full conversation history stored permanently with the ticket
Team notes & service centres
- Technician notes and team chat inside every ticket, time-stamped and permanently recorded
- Seamless hand-offs β any technician can pick up exactly where the last one left off
- Send repairs to a third-party service centre directly from the ticket
- Track devices out and back in with sent, expected and received dates
- Message the service centre within the same ticket while your customer stays updated
Receipts your way
Print on an 80mm thermal printer or a full letter/A4 page, branded with your shop details.
Barcode device labels
Print a ticket label on a DYMO printer, attach it to the device and scan to open the ticket instantly.
Photo documentation
Record device condition at intake and during repair β protection for you, confidence for your customer.
Serial number scanning
Photograph the label and FixDesk reads the serial automatically. No typing errors.
Service, warranty & offsite
Dedicated ticket types keep warranty returns and offsite jobs organised and easy to report on.
Invoice in seconds
Turn a completed ticket into an invoice with parts, labour and tax already filled in.
Seven-stage pipeline
From received to diagnosis, approval, parts, repair and pickup β see every device's status at a glance.
Customer & device history
Every customer, device and past repair is one search away.
Reports that matter
Daily totals, monthly sales and tax summaries, ready for your accountant.
Parts & inventory PRO
Parts on hand and on order, linked to the tickets waiting on them.
Multi-technician
Individual logins for every technician, with work assigned and tracked per person.
Works on any device
Counter PC, tablet or phone β cloud-based, secure and nothing to install.
Launch offer: the first 10 shops get FixDesk for $29.99 a month for their first 3 months. Join the waitlist now to hold your spot. We'll contact you as soon as FixDesk opens, with a direct line to the team that built it.