warranty-and-returns
Warranty & Returns
Every part is tested before it ships
Each replacement part is tested at our Markham bench before it leaves — that's how we keep returns rare and customers happy.
Warranty coverage
- Replacement parts (keyboards, screens, DC jacks, adapters, fans): covered by the warranty listed on the product page — most parts carry a 90-day warranty
- Batteries: warranty as listed on the product page (battery warranties vary by model)
- Refurbished laptops & desktops: 90-day warranty on the system
- Repair services: parts and labour on our repairs are warrantied — details on your invoice
How a warranty claim works
- Contact us with your order number and a short description (photos help)
- We confirm the issue — often the same day
- We repair, replace, or refund the item per its warranty
Returns
Ordered the wrong part? It happens — part numbers are tricky. Contact us within 30 days, unused and in original packaging, and we'll set up the return or exchange for the correct part. Better yet: send us your laptop model before ordering and we'll confirm the exact match — free.
Warranty does not cover physical damage, liquid damage, or damage from incorrect installation. Not sure about installing it yourself? Our shop installs any part we sell — free estimate.